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Delivery information

Click here for International Delivery information




Recommended Last Order Dates

For items ordered with the delivery option "Guaranteed Next Working Day Delivery", the last order date for Christmas delivery is Friday, 21st December 2018, 3pm.

For items ordered with the other delivery options, the last order date for Christmas delivery is Thursday, 20th December 2018, 3pm. Items ordered by delivery options other than "Guaranteed Next Working Day" cannot be guaranteed for Christmas delivery.

Please note these dates are for guidance only for UK orders. We cannot accept liability for loss caused by any delays. Products marked as "Special order" items and international orders cannot be guaranteed for Christmas delivery.
 

UK DELIVERY

Order placed by 3pm between Monday to Friday are usually despatched the same day. Orders are not despatched on Saturday, Sunday or UK public holidays.

All payments are fraud checked and this may delay your order until checks have been completed.

The below delivery costs and timescales do not apply to watch repairs or special order items. On occasions, at our discretion, we may request that orders are only delivered to the registered card holder’s address.

UK Delivery charges are shown below:

Order Value

Cost

Delivery Type

Time

Guaranteed Delivery Time

Below £40.00

£2.50

Royal Mail Standard Delivery

3-5 days

No

Above £40.00

FREE

Royal Mail Tracked Delivery

3-5 days

No

Optional

£4.95

Royal Mail Tracked Next Working Day Delivery

1-2 days

No

Optional

£8.95

Royal Mail Guaranteed Next Working Day Delivery

1 working day

Yes

Collect in store

The collect in store option is available if you wish to collect the item from our Wembley, London store. Please note at present we are not offering collection from any other location.

The order will be available to collect the following working day after you have placed your order. If the order has not been collected within 5 working days from the date of your order, we will proceed to cancel the order after this time period.


Free UK Delivery

Free standard and tracked delivery is not a guaranteed service.

For orders that do not arrive within the quoted time scale, you will be required to wait 15 working days before we can investigate these further.

A signature may be required based on the value of the order.


Tracked UK Delivery

Tracked delivery is not a guaranteed service. Royal Mail usually deliver within 3-5 days.

Standard Tracked delivery service is free for orders over £40.00. The Tracked Next working Day service costs £4.95.

A signature may be required based on the value of the order.

Guaranteed UK Delivery

For guaranteed delivery we recommend you select “Guaranteed Next Working Day” service at check out.

All payments are fraud checked and this may delay your order until checks have been completed. Please contact us before 4pm if you would like to know the status of your order.

Guaranteed Next Working Day service costs £8.95.

A signature will be required for this delivery service.


Missed Delivery

Missed deliveries can be collected from your local Royal Mail sorting office. Local sorting office addresses can be found on the Royal Mail website.

Royal Mail will store parcels for a certain number of days before they are returned back to us. Additional delivery charges will apply to resend items due to missed deliveries.


Failed Delivery

Additional delivery charges will apply to resend orders which are returned back to us as “undelivered”.

If you decide to cancel and refund an undelivered order, actual delivery charges will be deducted from the order total even if the order has been sent with a FREE delivery service.







INTERNATIONAL DELIVERY

Order placed by 3pm between Monday to Friday are usually despatched the same day. Orders are not despatched on Saturday, Sunday or UK public holidays.

All payments are fraud checked and this may delay your order until checks have been completed.

Delivery costs and timescales do not apply to watch repairs or special order items. On occasions, at our discretion, we may request that orders are only delivered to the registered card holder’s address.

For international deliveries we use Royal Mail International Signed delivery which does not offer a guaranteed delivery time. Non-deliveries can be investigated after 30 working days.

International Delivery charges are shown below:

Order Value

Cost

Delivery Type

Time

Guaranteed Delivery Time

Below £50.00

£6.95

Royal Mail International Signed Delivery

7-30 working days

No

Above £50.00

£9.95

Royal Mail International Signed Delivery

7-30 working days

No

Above £200.00

£15.00

Royal Mail International Signed Delivery

7-30 working days

No

Missed Delivery

Missed deliveries can be collected from your local sorting office.

The postal service will store parcels for a certain number of days before they are returned back to us. Additional delivery charges will apply to resend items due to missed deliveries.


Failed Delivery

Additional delivery charges will apply to resend orders which are returned back to us as “undelivered”.

If you decide to cancel and refund an undelivered order, actual delivery charges will be deducted from the order total even if the order has been sent with a FREE delivery service.







Restriction of Selected Products to International Customers

Due to commercial agreements in place in certain countries by brands that we sell in the UK some products cannot be despatched outside of the UK. Please see below:

Rotary

We cannot despatch to the following countries:

China, Hong Kong, Macau, S Africa, Russia, Australia, S Korea, Vietnam, Japan, Lithuania, Canada, Indonesia

 

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