Disassembly of the Case
The outside casing of your watch is dismantled to allow access to the internal components. The case and bracelet is ultrasonically and steam cleaned.
Omega Watch Repairs
Swiss Qualified Watchmakers Omega Service Centre
Choose Your Repair Service
Omega Servicing
Our watchmakers have been trained and are certified by Omega to be able to carry out work on your Omega watch to the highest standard in our Omega Approved Service Centre. Our Level 3 accredited workshop has been inspected by Omega to ensure it has the tooling and equipment necessary to carry out servicing on your Omega watch as if it were sent to Omega directly.
The Process
Cleaning of the Movement
The oils are lubricants which keep your watch running dry out over the years affecting its performance. A special ultrasonic machine is used to remove all the old residues and any other accumulation.
Replacement of Worn Components
Each individual part is inspected for wear under high magnification. Any worn parts from years of use which may affect the functioning of your watch are replaced with genuine OMEGA parts.
Battery Replacement
Should your Omega run on a battery operated movement, the battery is replaced as part of the complete service. We offer the battery replacement service as a partial service as well.
Reassembly and Lubrication of the Movement
To ensure smooth functioning of your watch, lubrication is meticulously carried out of each jewel (the part within which each wheel rotates), under a high magnification microscope to ensure optimum long term performance.
Adjustment of the Movement and Control of Its Parameters
Specialist equipment which gives a graphical representation of the functioning of your watch is used to regulate your watch according to strict OMEGA quality standards.
Cleaning and Refurbishment of the Case and Bracelet
The case and bracelet of your watch are restored to a showroom condition (steel and precious metals), removing most surface scratches and imperfections. This can be requested as part of the complete service.
Reassembly of the Case With Water Resistance Testing
The casing of your watch is reassembled, replacing the necessary seals and gaskets to ensure water resistance of your watch to required OMEGA specification.
Complete Quality Control
Several tests are performed to ensure your OMEGA is functioning within the required parameters which includes time keeping and power reserve testing (mechanical watches).
Why Choose Us
Fast turnaround
We know how much you depend on your watch, so we keep a large selection of parts in stock to allow us to complete your repair as fast as possible.
Omega Certified Workshop
Our workshop has been inspected and approved by Omega to carry out repairs on your watch, so you can be rest assured it is in good hands.
2 Year Guarantee
For your peace of mind, all OMEGA servicing is guaranteed for a period of 2 years.
Watch Repair Experts
Being in business for 28+ years, your watch will receive the expert attention it deserves.
How to Get an Estimate
Send Your Watch to Us
Choose Option
OR
Order Postage Pack
It only takes 2 minutes. No credit card required.
Order a free postage pack
Tracked and insured in transit up to £25,000. This includes a pre-paid special delivery bag and padded box to secure your watch in transit. Once received the watch can be packaged and taken to your nearest Post Office to obtain proof of posting.
Expert diagnostics and assessment
We will carry this out and contact you with an estimate. Payment can be made by any major debit/credit card online.
Watch securely returned
Final quality checks are performed before we return your watch by Royal Mail Special Delivery (signature required on delivery).
No obligation estimate
We will carry out an assessment and provide you with an estimate to get your watch working. If it is more than you expected or the parts are not available, you can opt to have your watch returned with only postage costs being charged (£18.00).
Payment
Payment for repairs can be completed by most major credit/debit cards via an online payment link, which will be sent to you by email. Please note we do not accept telephone payments or cheques.
Send Your Watch to Us
Choose Option
OR
Order a free postage pack
Tracked and insured in transit up to £25,000. This includes a pre-paid special delivery bag and padded box to secure your watch in transit. Once received the watch can be packaged and taken to your nearest Post Office to obtain proof of posting.
Expert diagnostics and assessment
We will carry this out and contact you with an estimate. Payment can be made by any major debit/credit card online.
Watch securely returned
Final quality checks are performed before we return your watch by Royal Mail Special Delivery (signature required on delivery).
No obligation estimate
We will carry out an assessment and provide you with an estimate to get your watch working. If it is more than you expected or the parts are not available, you can opt to have your watch returned with only postage costs being charged (£18.00).
Payment
Payment for repairs can be completed by most major credit/debit cards via an online payment link, which will be sent to you by email. Please note we do not accept telephone payments or cheques.
Only takes 2 minutes. No credit card required.
About Us
Originally established in the island town of Zanzibar in 1895, we are a 4th generation family business with a passion for repairing watches. We pride ourselves on providing great customer service and we focus on providing one of the best watch repair services.
Our workshop is a Level 3 accredited Omega approved workshop meaning we can carry out all repairs on-site without having to send them away. It has also been inspected by Omega and they have verified that we have all the equipment and training necessary to carry out work on your Omega watch to the highest standard.
Our workshop is fully equipped with state-of-the-art tools designed to handle everything from minor repairs to complete overhauls, so you can rest assured your timepiece will be in good hands when it comes to us.
Workshop
Timing equipment: To accurately check the health and precisely adjust timekeeping of your mechanical watch.
Polishing machine: To remove scratches and dents and restore your watch to a showroom new condition.
Cleaning machine: To ultrasonically clean individual watch parts through various cycles in a complete overhaul of your watch.
Pressure testing machine: To test the water resistance of your watch to the specified manufacturer standard.
Consumption tester: The power consumption of your watch movement can be tested to ensure it is operating within normal limits.
Don’t take our word for it
MEMBER OF THE BRITISH WATCH AND CLOCK MAKERS’ GUILD
MEMBER OF THE BRITISH HOROLOGICAL INSTITUTE
Latest Omega Battery Replacements
Omega Watch Straps
We stock a large selection of genuine Omega Watch straps to get your watch back on your wrist without having to wait. You can order from our online selection of OMEGA watch straps or if you require fitting of the watch strap, this can be be carried out by post or in-store while you wait (provided we have the strap in stock).
Other Omega Watch Repairs
In addition to complete servicing, we also can carry out partial services as listed below using genuine OMEGA parts.
We offer the following repairs on OMEGA watches:
- Adjust/reduce Omega Watch Links/bracelets of All Watches and Models (Same Day in Store)
- Full Service for Automatic and Battery Operated (Quartz) Omega Watches
- Repair Clasps That May Not Close or Fit New Genuine Clasps
- New Omega Watch Crowns Fitted for All Models
- New Omega Watch Sapphire Glasses/crystals
- Original Replacement/new Omega Watch Bracelets
- Omega Watch Leather Straps Including Omega Planet Ocean Straps
- Omega Watch Polishing
History of Omega Watches
OMEGA watches are a sign of excellence in design and performance. Whenever history is made, OMEGA is there. The OMEGA Co-Axial Escapement was the first new practical watch escapement since the lever escapement invented by Thomas Mudge in the 18th century. After years of development work, OMEGA was proud to present the first watch movement with a Co-Axial Escapement in 1999. Your OMEGA watch is a precision instrument made up of hundreds of tiny parts. It should always be handled with care by skilled professionals authorised by OMEGA. We are an OMEGA Certified Service Centre with in house expertise and specialist watch repair equipment to carry out a full service of your OMEGA watch on-site in our workshop. As a general rule your OMEGA watch should be serviced 4-5 years, depending on the conditions in which it is used. Omega models we can carry out watch battery replacements for: OMEGA Constellation, OMEGA Seamaster, OMEGA Planet Ocean, OMEGA Speedmaster, OMEGA Aqua Terra OMEGA De Ville and all others. Take advantage of this service while you wait (in-store) or via our convenient postal watch repair service