Terms & Conditions
Extended Christmas Returns
We've found that many of our customers like to order Christmas presents early so we've specially extended our returns period for the Christmas season.
Items purchased from us and dispatched from 1st November 2016 until 21st December 2016 may be returned up until Friday 13th January 2017.
1.1 The website is operated by:
517 High Road
VAT Number: GB505432282
Company Registration No: 06505130
1.2 We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received, repairs received or other transactions entered into with us.
1.3 The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of the contract.
1.4 We do not guarantee that this website will be compatible with your device, and we accept no liability for any corruption or loss of data held on your device, or any liability for any other loss or damage of any kind caused resulting from use of this web site.
1.5 All prices quoted on this website, unless otherwise stated, are in Great British Pounds (GBP) Sterling, and are inclusive of VAT. All amounts will be charged in Great British Pounds (GBP) Sterling regardless of the currency displayed.
1.6 We are an independent company. All trademarks are used for information and identification purposes only and no endorsement is implied, unless otherwise explicitly stated.
2.1 All images are for illustration purposes only. While the best effort is made for the image to be an actual representation of the product, due to different monitor calibration settings, images may appear differently on your screen.
2.2 All items purchased, will be posted using insured Royal Mail or our selected Courier. A signature may be required on delivery. If a signature is obtained, this will be considered as proof of delivery. We cannot be responsible for who has signed for the delivery as the delivery is to an address and not a person.
2.3 Goods are subject to availability. We aim to despatch items that are in stock within 24 hours. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. You will be given the option of leaving the goods on back order, choosing a suitable alternative or cancelling the order. If the order is cancelled a full refund will be given where you have already paid for the goods, which we are unable to supply.
2.4 The price you pay is the price displayed on this web site at the time we receive your order apart from the following two exceptions. While we try and ensure that all prices on our web site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling the order. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
2.6 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
2.7 We are not responsible for any third party service provided to you which may be accessed via adverts or links in our web-site. Please be aware that our site may link to other web sites. We are not responsible for the data policies, procedures or the content of these linked web sites.
2.8 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.
2.9 Should postal address be provided with incorrect or inadequate information resulting in a failed delivery, customers will be charged an additional postage and administration charge for redelivery or to cover the costs of outward postage and packaging charges.
2.10 If an attempted delivery is not successful, due to the recipient being unavailable at the address to sign for and accept delivery, there will be an additional charge for redelivery. Royal Mail or our Courier may return the item to us, if it is not collected from the local delivery office after a failed delivery. Currently, the minimum charge for redelivery is £6.95. Our selected Courier may or may not leave a calling card if delivery is attempted. It is your responsibility to ensure you track your parcel, once we have notified you of despatching your order.
2.11 If an item is not received, it will be only treated as lost from 15 working days from the date of despatch of the item. All non-receipt claims must be made within 30 days of the estimated delivery time as couriers may not accept claims for investigation after this period.
2.12 In the unlikely event that your item arrives without any of the documentation (instruction booklet, guarantee), we would need to be informed within 48 hours of receipt to ensure the correct documentation is sent out to you. If we are not contacted within 48 hours of receipt, then we make the assumption that the item has arrived with all the correct documentation.
2.13 Bracelet adjustments for online watch purchases are provided free of charge, provided we are informed of this before your order is despatched. All bracelet adjustments would be carried out as close as possible to the measurement provided by the customer. If further adjustments are required after the watch is received, customers would be charged for the cost of the adjustment and postage and packaging costs.
2.14 Sale items bought in-store cannot be refunded.
2.15 We accept no liability for any loss or damage of any kind caused resulting from use of the products sold by our company .
3 Returns and refunds
3.1 We want you to be totally satisfied with every purchase you make from us. It is our aim to offer you value, quality and above all personal and exceptional service. If you are not completely satisfied with any purchase, simply return the goods within 28 working days from the date of receipt, unmarked, with original packaging and documents together with proof of purchase. Please ensure items are adequately packed to prevent damage in transit. If packaging is damaged, we reserve the right to offer a refund less cost of damage, or decline the refund. All items are thoroughly inspected for defect before they are dispatched.
3.2 This refund policy does not apply to items personalised, ordered specially for you or made to your specification, unless they are faulty.
3.3 If you decide to return any item, the amount refunded will be less the postage and packaging charge. This is also applicable to items with free postage and packing. For larger items e.g. large clocks, the amounted refunded will be less the actual cost of postage. This does not apply to faulty items. We recommend that insured post is used to return unwanted items, as we will not be held responsible for any items not received by us.
3.4 We reserve the right to give a refund less an administration for returns received outside the returns period, or returns received without a copy of your order confirmation received with the order.
3.5 Returns from outside the UK, must be correctly declared and labelled as "returns" on the outside of the parcel. Customs charges will be deducted from the refund amount if parcels are incorrectly labelled.;
3.6 All refunds will be issued within 30 days of cancellation or return.
4. Return of faulty goods
4.1 If you have received a faulty product, please contact our customer service line within 3 days from the date of delivery. The product will be replaced or a refund issued when the product is in a new condition and returned with original box and packaging. A refund will not be offered if faults due to deliberate damage or misuse. If product is found to be in full working order, used or damaged we reserve the right to return the goods to you at your cost.
4.2 The customer is responsible for all return postage and packaging charges. In-store purchases must be returned in-store as we do not offer a collection service.
4.3 We will cover the cost of shipping a replacement item to you.
Please send all returns to:
517 High Road
5. Service and repairs
5.1 No work will be undertaken before the item has been examined, the repair price verified and the customer has agreed to proceed with the repair. An approximate turnaround time will be provided. Occasionally, either due to high volumes of work or because the repair requires parts that need to be sourced, the repair time may be extended. In such circumstances the customer will be notified as soon as possible.
5.2 Although we carefully examine all repairs and give very accurate estimates to the best of our ability, we reserve the right to charge for any unforeseen work, extra work or parts which may be required to complete a repair, further to the initial estimate provided. The customer will be informed as soon as possible should this situation arise. We reserve the right to charge accordingly for work already carried out when the customer requests a watch to be returned un-done for any reason.
5.3 We provide price guides for repairs, servicing and free online estimates for repairs via email. The accuracy of the online estimates relies on the accuracy and quality of information given to us by the customer. All estimates are provided on visual assessment of the watch. Should further work be required once the watch has been dis-assembled, we reserve the right to re-estimate for the work.
5.4 We offer free estimates but reserve the right to charge for return postage and packing should the customer not wish to proceed with any work. In the case of watch repairs within the UK, this is usually £8.95.
5.5 We will notify the customer when the repair is ready via the contact email address initially given with the repair. Payment is not usually required until the repair or service is complete. Payment is only accepted via an online payment link which is sent by email. We do not accept payment by any other method. No repairs will be returned until payment is made in full.
5.6 We reserve the right to add interest to any money owed on un-collected repairs after a period of 3 months from the date the customer has been notified by email of the completion the work. If such circumstances arise where this is necessary the customer will be notified by in writing.
5.7 We reserve the right to sell or auction uncollected repairs after a period of 3 months to recover any money owed for the service or repair. If such circumstances arise where this is necessary the customer will be notified in writing. All Service and Repair guarantee's are valid from the date the repair was completed and not from the date the repair is paid for or collected.
5.8 We recommend that repairs are sent to us by the most appropriate method available. It is the customer's responsibility to choose suitable methods of postage that will ensure safe delivery and adequate compensation in the event of loss or damage. We cannot be held responsible for any goods lost or damaged in transit to us. All repairs are returned by the most appropriate method available. In the event of loss or damage in transit, only the retail value when new can be compensated and not any sentimental value there may be.
5.9 The customer is responsible for all postage and packaging costs incurred either to or from us.
5.10 As part of our repairs and service we will pressure test your watch to the appropriate standard. Due to the many variables involved, water resistance is not a permanent characteristic of any watch and is therefore not covered by our guarantee.
6. Terms of any guarantee provided
6.1 A guarantee protects against defects arising from the service or repair undertaken. This guarantee does not cover accidental damage, misuse or a component not fitted during the service or repair and becomes invalid if any unauthorised entry into the movement is made during the 12 month period.
6.2 Please note parts, such as straps, bracelets or crystals are not covered by any guarantee, as they are subject to wear and tear.
6.3 If a fault arises within the 12 month guarantee period, just return the watch or clock to us at the address listed below and we will endeavour to rectify the fault as quickly as possible. All postage costs incurred to the customer are non-refundable.
6.4 If a special request is made by us for a repaired item to be returned within a period of seven days, the repaired item must be returned within this time period to limit the damage caused. Further damage caused due to the repaired item not being returned within seven days from this request being made, the repair to the further damage will be subject to our standard repair charges.
6.5 Products which are sent as replacements under guarantee are dispatched with a 90-day guarantee. If the remaining guarantee on the defective product is more than 90 days, the remaining guarantee will be applied to the product after we have received the defective product.
For example, if the defective product’s guarantee expires on 21, February 2010 and the replacement product was despatched on 1, December 2008, the current guarantee on the product will be 90 days from 1, December 2008 until we receive the defective product. Once we received the defective product, the guarantee on the replacement product is updated to February 21, 2010.
6.6 If the remaining guarantee of the defective product is less than 90 days, the guarantee on the replacement product is 90 days from the date the product was despatched.
6.7 Please send any repairs under guarantee to the below address, with receipt of when the repair was carried out and repair envelope indicating repairs carried out:
517 High Road
VAT Number: GB505432282
Company Registration No: 06505130
Last updated 23/06/2012.